Last updated: January 15, 2026
At MeaDoc, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, desktop software, and website.
We collect information you provide directly, including your name, email address, phone number, date of birth, and medical appointment details. For clinic users, we also collect business registration information and staff credentials. We automatically collect device information, IP addresses, browser type, and usage analytics to improve our services.
Your information is used to facilitate appointment bookings, manage clinic schedules, process payments, send appointment reminders, provide customer support, and improve the platform. Medical data is only shared with the healthcare providers you choose to book with.
All data transmissions are encrypted using TLS 1.3. Medical records are stored on HIPAA and GDPR-compliant cloud infrastructure with AES-256 encryption at rest. We conduct regular security audits and penetration testing to ensure the highest standards of data protection.
We do not sell your personal or medical data to third parties. We share information only with healthcare providers you book appointments with, payment processors for transaction processing, and service providers who assist in operating our platform under strict data processing agreements.
Depending on your location, you may have the right to access, correct, delete, or export your personal data. You can manage most of these settings directly from your account. For data deletion or export requests, contact our privacy team at privacy@meadoc.io.
We use essential cookies for authentication and session management. Analytics cookies help us understand how users interact with our platform. You can manage your cookie preferences at any time through our cookie settings panel.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the last-updated date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@meadoc.io or through our contact page.
